Search by job, company or skills

Nova Ltd

Field Service Engineer

Nova Ltd
Singapore
3-5 Years
Save
new job description bg glownew job description bg glow
  • Posted 2 months ago
  • Be among the first 10 applicants
Early Applicant

Job Description

The Service Team at Nova Singapore is looking for a service engineer to support Nova tools at customer site in Singapore area.

  • Nova provides insights into process control in the world's most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

We simply do things differently. What about you

Role Responsibilities:

What will you do as an Field Service Engineer

  • Support Nova systems as defined under Nova's warranty and End User service support agreements
  • Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
  • Assist in new equipment installations, add-ons, and upgrades
  • Provide feedback to the division engineering and service teams based on experience gained with customers
  • Employ FSRs for all service activities
  • Provide customer training and retraining.
  • Ensure an adequate level of know how among customers users.
  • Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
  • Demonstrate ability to manage escalations and critical customer situations successfully.
  • Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
  • Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
  • Report design, reliability and/or maintenance issues to engineering.
  • Create, edit and review technical field and training materials and documentation.
  • Support beta programs at customer sites and division engineering center
  • Provide customer support during working schedule as defined by service contract
  • Be prepared to support the customer beyond the defined working schedule as required

Requirements:

  • Minimum BS in Electrical / Mechanical Engineering
  • 3+ Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated systems.
  • Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issues.
  • Hands-on experience with high-vacuum systems is highly preferred.
  • Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus
  • Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.
  • Proficiency in first-level software troubleshooting and support.
  • Familiarity with equipment integration and communication protocols such as SECS/HSMS.
  • Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, and working around large equipment.
  • Willingness to travel for service events, customer training, and onsite support (approximately 25%).

That special something you bring in

  • Excellent problem-solving skills
  • Strong analytical, data analysis and diagnostics ability.
  • Excellent written and oral communications
  • Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
  • Strong project and time management skills
  • Excellent customer relations and communications skill.
  • Excellent escalation management skills
  • Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.

More Info

Job Type:
Permanent Job
Industry:
Semiconductor Manufacturing
Function:
Semiconductors
Employment Type:
Full time

About Company

Nova Ltd

Job ID: 145261597

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 20-05-2026 00:59:56 PM
Homejobs in SingaporeField Service Engineer

Similar Jobs

Field Service Engineer

Thermo Fisher Scientific
T
Singapore

Skills:

bioprocessing , Pc Hardware, automated bioproduction, Microsoft Windows operating systems, Delta V or other control software, bioproduction equipment design, desktop application products, software control, Chromatography, Thermo Fisher hardware, automation products, maintenance

Field Service Engineer

quantum global technologies, llc
Singapore

Skills:

bill of materials , Excel, Six Sigma Greenbelt, Lean Manufacturing Principles, Manufacturing Practices, Assembly Prints, Microsoft Suite, ERP System Software, Electronic Work Instruction software, Semiconductor capital equipment

Field Service Engineer

Ultra Clean Technology
Singapore

Skills:

bill of materials , Lean Principles, Excel, Assembly Prints, Semiconductor capital equipment, Six Sigma Greenbelt, ERP System Software, Microsoft Suite, Electronic Work Instruction software, Practices

Field Service Engineer

nova measuring instruments singapore pte. ltd.
N
Singapore

Skills:

equipment integration, automated systems, capital semiconductor equipment, vacuum systems, high-vacuum systems, first-level software troubleshooting

Engineer I/II, Field Service

ASM
A
Singapore

Skills:

sap applications , structured problem-solving techniques, closed-loop gas and vacuum control, electro-pneumatic systems, software systems, robotics systems