Company Overview
NEU Industries Pte Ltd, established in 2008, distributes medical and pharmaceutical products to hospitals, nursing homes, and pharmaceutical manufacturers. With regional offices in Thailand and Malaysia, it delivers innovative healthcare solutions and collaborates closely with end users to meet their needs.
Job Summary
Provide timely on-site service, installation, and technical support for medical equipment while contributing to product improvement and customer satisfaction.
Responsibilities
- Respond promptly to service calls within the customer's stipulated response time to ensure minimal equipment downtime
- Perform on-site service and repair of medical and pharmaceutical equipment to restore functionality
- Test, install, and commission equipment at customer premises to ensure proper operation and compliance with specifications
- Apply comprehensive knowledge of company products to accurately address and resolve customer queries
- Inspect and test equipment, accessories, and consumables to verify quality and performance standards
- Deliver technical presentations and conduct training sessions to educate customers and internal teams as needed
- Prepare and submit weekly technical activity reports and other documentation to track service performance
- Support technical services during exhibitions, customer visits, and related events to enhance customer engagement
- Collaborate with overseas affiliated companies to provide technical support and share best practices when required
- Contribute feedback and insights to product improvement and localization efforts to better meet market needs
