Job Title: Field Service Engineer (FSE)
Location: Singapore
Report to: SeniorOperations Manager
Overview:
We have an immediate opening for a Field Service Engineer to join our fast-growing Singapore team to support our expanding business needs.
In this role, you will deliver full technical support to sales teams, Contractors, and End-users, ensuring Lutron lighting control systems are installed, commissioned, maintained, and optimized according to company standards.
This role is responsible for delivering high-quality field service, troubleshooting technical issues, and supporting customer to ensure reliable systems performance and a positive user experience.
Key Responsibilities:
- Commission, maintain and service Lutron lighting control systems
- Troubleshoot, diagnose, and rectify system issues at customer job sites
- Ensure installations follow Lutron standards and specs
- File complete, accurate site service records
- Deliver on-site & remote technical support to all stakeholders
- Answer product and system technical enquiries promptly
- Escalate complex technical problems to internal teams
- Support pilots, testbed projects and new product launches
- Provide customer training and live system demos
- Collect user feedback to drive product and service upgrades
- Collaborate cross-functionally to boost overall service quality
Qualifications:
- Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
- Minimum 3-5 years of experience in field service, commissioning, technical support, or related roles.
- Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies.
- Proficient in Microsoft Office applications.
- Willingness to travel on short notice and support regional projects as required.
