Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer.
Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory.
Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions.
Manage record retention for Singapore VOSCal operations and support audit
Deal directly with customer requests and inquiries, ensures customer satisfaction
Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand
Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery
Arrange equipment and man power resources to carry out onsite calibration jobs
Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
Troubleshoot measurement problems and provide technical feedbacks to customers
Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
Establish and maintain close communication with customers to ensure we capture and meet customer expectation
Ensure calibration services comply with ISO/IEC 17025 requirements
Setup new calibration capability for Keysight and multi-vendor products
Serve as an internal resource on technical issues support
Deliver other assignments as provided
Qualifications
Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
Experience in DC & low frequency and RF & microwave metrology
Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
Must be able to work with minimal supervision and interface effectively with team members and customers
Demonstrate good customer engagement, interpersonal and communication skills
Must be flexible and capable to work in a changing priorities environment
