Field Service Engineer (Home Appliances) - URGENT

• MNC

• Working Hours: 830am-530pm

• Location: Alexandra Road

• Company Trip + VB

Key Responsibilities

Technical Support & Customer Service

• Provide technical troubleshooting, debug assistance, and product training.

• Handle enquiries and complaints regarding products, warranties, and spare parts from customers, dealers, and e-commerce platforms.

• Manage defective unit exchanges and track the repair, checking, and grading of units.

Quality Control & Reporting

• Monitor product defects and quality issues, reporting them directly to the factory and taking corrective actions.

• Analyze in-warranty claims and compile F-Cost reports.

• Assist distributors in conducting field tests for new products.

Documentation & Compliance

• Create and update technical procedures, service manuals, part guides, and training materials.

• Manage COC (Certificate of Conformity) renewals, as well as WELS testing and registration for new products.

• Support the establishment of new service centers for local and export markets.

Requirements

• Minimum Diploma in Engineering or a related discipline.

• At least 2 years of after-sales management experience, preferably in the consumer electronics industry.

• Solid technical knowledge of home appliances and audio-visual (AV) equipment.

• Advanced proficiency in Microsoft Excel (must be familiar with V-lookup and Pivot Tables).

• Resilient and capable of working effectively under pressure.

HOW TO APPLY:
Interested applicants, please click on Apply Now to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128