Field Service Engineer

Job Overview

We are seeking a Junior Field Service Engineer to support our client with the installation, operation, and maintenance of water treatment systems. This role suits candidates with 3 years of experience, who are keen to develop hands-on technical and customer-facing skills in an industrial environment.

You will work within defined procedures to resolve moderately complex issues, provide on-site technical support, and contribute to customer satisfaction and service excellence.

Key Responsibilities

• Provide on-site technical support to customers in the operation, maintenance, repair, and installation of Veolia systems
• Interpret operational data and deliver technical guidance and instructions to customers
• Support troubleshooting activities and perform basic fault analysis
• Report service activities, customer issues, and equipment performance trends in a timely and structured manner
• Assist in identifying recurring issues and recommend improvements
• Support maintenance reviews and highlight training needs where necessary
• Act as a point of contact for assigned customer sites, ensuring service delivery standards are met
• Build and maintain strong customer relationships to support long-term engagement
• Coordinate with internal teams and customers to execute service plans effectively
• Ensure all assigned KPIs and service standards are achieved
• Promote safe work practices and ensure customer satisfaction through high-quality service delivery

Requirements

• Diploma or Degree in Chemical Engineering, Environmental Engineering, Chemistry, or equivalent
• Min 3 years of experience in field service, preferably in water treatment or industrial environments
• Experience in water treatment, water hygiene, or EHS will be an added advantage
• good communication skills (written and verbal)
• Able to work independently and as part of a team
• Willing to perform site-based work involving frequent walking and physical activity
• Demonstrates a positive attitude, initiative, and willingness to learn

Preferred Traits

• Customer-oriented mindset
• Basic troubleshooting and analytical skills
• Good organisational and reporting discipline

(Brunel International S.E.A Pte. Ltd. UEN No: 199603098R. EA License No: 16S8067 Reza Johannes - R1871121)