Astro Plasma is a Singapore-incorporated semiconductor equipment manufacturer that provides innovative solutions for wafer lithography processes and IC packaging assembly. We are seeking experienced Field Service Engineers to contribute to our support team. Your primary job description is on-site field servicing and application support. As a young company, we are also identifying candidates with added capability to assist in sales support by assisting manager to identify and develop partnerships with global distributors and agents will be a distinct asset.
For more information of our company, please visit us at www.astro-plasma .com
Field Service and ApplicationEngineer (Semiconductor)
Responsibilities
- Technical Servicing & Support: Perform on-site installation, commissioning and troubleshooting. To conduct factory, buy-off of systems prior to shipment.
- Product Application Support: Provide technical support and guidance to customers on equipment applications.
- Troubleshooting & Repair: Diagnose and resolve technical issues on-site and remotely, utilizing technical documentation, diagnostic tools & collaborate with engineering teams.
- Preventive Maintenance: Develop and execute preventive maintenance schedules to ensure optimal equipment performance.
- Customer Training: Conduct comprehensive training programs for customers on equipment operations, maintenance & troubleshooting procedures.
- Technical Documentation & Reporting: Maintain accurate records of service activities, prepare detailed service reports, and contribute to development of technical documentation.
- Global Distributor/ Agent Identification: Research and identify potential global distributors and agents to expand our market reach, presenting findingsand recommendations to Sales Manager.
- Sales Support & (Lead Generation): Identify and qualify potential leads for new equipment sales or upgrades during field service visits.
Requirements
- Diploma/Degree in Engineering (preferably physics or chemistry)
- Minimum 2 to 3 years of related industry.
- Self-motivated and able work independently.
- Able to communicate well in both English and Mandarin (requisite).
- Willingly to travel overseas when required
- Demonstrate interest in sales and business development with willingness to learn and contribute to sales efforts
- Comfortable networking and building relationships with potential customers, distributors and agents at industry events
Please email with the following details to [Confidential Information]
