The Field Operations Engineer is responsible for leading and coordinating a team of mobile service technicians to ensure timely, high-quality completion of work orders. The role ensures operational efficiency, compliance with service level agreements (SLAs), and accurate documentation in PFMS or other workflow systems.
Supervision & Leadership
- Lead and manage a team of mobile service technicians.
- Assign and monitor work orders (WO) to ensure timely completion.
- Provide guidance, training, and performance feedback to technicians.
Operational Oversight
- Ensure all work orders, repairs, and maintenance activities are properly documented in PFMS or relevant systems
- Review and approve technician reports, ensuring accuracy and compliance.
- Coordinate dispatch schedules and optimize technician routes for efficiency.
Technical Support
- Provide troubleshooting assistance for complex mobile equipment issues.
- Ensure proper use of tools, diagnostic equipment, and mobile service vehicles.
- Maintain knowledge of mobile systems, devices, and industry standards.
Vendor & Stakeholder Coordination
- Liaise with vendors and service request stakeholders (SRS, L1, EV focal persons, etc.) to resolve escalations.
- Consolidate updates and reports for vendor performance tracking.
- Communicate effectively with clients regarding service timelines and outcomes.
Compliance & Safety
- Enforce adherence to SLA requirements and company policies.
- Conduct risk assessments (e.g., JHA, FMEA, Bow-Tie) for mobile operations.
- Ensure technicians follow safety protocols during fieldwork.
Job Requirement
- Minimum Degree in Civil/Mechanical Engineering or equivalent
- Minimum 5 years working experience in similar role
- Adaptable to fast-paced, long working hours
- Positive work attitude with good initiative and team work spirit, and able to work independently with minimum supervision
