Field Engineer (AGV)

Roles & Responsibilities

Responsibilities

• Commissioning of AGV at customer sites which includes on-site user acceptance tests
• Ensure the performance and reliability of company fleet of AGVs, network and customer site infrastructure
• Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians
• Monitor the health and operations of the company fleet of AGVs and proactively engage to resolve faults before they impact customer operations
• Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance
• Maintain up-to-date records of AGV and site configurations, this includes software and hardware configurations
• Communicate and collaborate with our global engineering teams
• Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures
• Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices
• Contribute to the design and creation of AGV missions using company proprietary mission description language
• Provide on pre-sales technical assessments
• Infrastructure includes reflective markers and networking equipment
• Participate in Proof of Concept (demonstrations) with demo AGVs
• Ensure strong relationships with all customer representatives

Requirements

• Bachelors or Diploma with experience in a technical field (including EE, ME, CS, Robotics) with 3 years of relevant (customer facing) work experience is preferred
• Must be able to focus and drive issues to closure in a fast-paced, agile environment.
• Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
• Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
• Ability to troubleshoot and resolve device and system-level problems in Linux.
• Experience with firewalls, VPN and network security technologies
• Working knowledge of SSH, DNS and other network protocols
• Willingness to troubleshoot electro-mechanical components.
• Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
• Strong team player
• Experience with ROS command line and graphical tools advantageous