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About You
You will verify the field quality management system implementation through on-site audits and evaluates the effectiveness of field quality management system and identify the corrective actions. This role will report to Entity Quality Lead.
Key Responsibilities
- Scheduling and coordinating for Field audits activities
- Lead Field audit process to ensure effective Otis Field Audits are being done in new installation and maintenance
- Inspect the installation quality after handover to Service department. This is to ensure conformance to Field Installation Method and In-process check. Propose improvement on product and installation quality based on inspection findings. Active involvement in reducing breakdown rate after installation.
- Audit maintenance quality in units under service to ensure quality standard is maintained, but not limited, to the following: Key Account Customers, High breakdown units and sites with Customer Complaints
- Evaluate Field employees safety during audit activity
- Evaluate the unit and site conditions for compliance with Otis Safety Policy
- Submit audit report to Quality Lead and respective department
- Drive corrective actions closure for improvement actions identified
- Perform and actively involve in other improvement quality program in the company
Requirement
- Bachelor Degree in Engineering/equivalent
- Experience in leading/driving quality improvement processes
- Strong program management skills and knowledge of field elevator/escalator business
- Excellent communication skills and stakeholder management
- Possess minimum 3 years experience in elevator/escalator field auditing
