About BGI
BGI Group was founded in 1999 in China with the vision of using genomics for the benefit of mankind and has since become the largest genomics organization in the world. With over 10,000 employees, BGI operates in more than 100 countries, focusing on research and applications in healthcare, agriculture, conservation, and environmental fields.
BGI has a proven track record of innovative, high-profile research, which has generated over 3,800 publications, with 430+ publications in top-tier journals such as Nature, Science and Cell. Additionally, in the field of R&D, BGI was ranked No.1 among corporations in the life science/biotechnology sector in the Asia-Pacific region and No.5 worldwide by Nature Index.
About MGI
MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.
MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.
Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people's lives for the better.
Our Message to the world is simple: lead in life science innovation, make everyone's life healthier and longer.
Field Application Scientist (based in Singapore)
As a Field Application Scientist (SEA), you will engage with customers daily, delivering trainings at customer sites, and providing experimental design, data analysis, logistical, and troubleshooting support across your Southeast Asia (SEA) region. You will serve as a key contact, collaborating with in-house Technical Support to address issues and maintain customer relationships. The primary objectives of this role are to ensure rapid adoption and maximum customer success with MGI multi-omics products and technologies, including STOmics stereo-seq spatial technology, the C4 single-cell platform, the automatic mIF machine and others.
Responsibilities:
Communicate:
- Serve as the primary liaison between customers and the company.
- Keep customers informed and trained on advancements in multi-omics product and technology.
- Coordinate and conduct customer site trainings and demonstrations.
- Identify, document, and communicate customer issues, complaints, or concerns to management.
- Contribute to white papers and documentation to expand support content.
- Coordinate discussions of product offerings with potential and current customers.
- Prepare technical reports and presentations, both internally and externally, detailing key methodologies and results.
- Conduct pilot tests or KOL projects at MGI Singapore Customer Experience Cencer (CEC) as necessary.
Connect:
- Collaborate with customers as they develop their research using multi-omics products and technologies.
- Foster long-term relationships through scientific discussions and collaboration.
- Maintain positive working relationships with customers, managing expectations while exceeding their needs.
- Gather and deliver strategic customer feedback, communicating use cases beyond initial product scope to Marketing and Product Development teams.
Support:
- Troubleshoot issues related to users technical skills, biochemistry/assay design, experimental design and instruments.
- Interpret customer needs and identify the proper issue escalation pathway within MGI.
- Support field sales team at trade shows, seminars, and technical symposiums, including presentations and networking.
Minimum Requirements:
- BS/MS with approx.2-4 years of life science industry experience, or Ph.D. in the field of Molecular Biology, Genetics, Biochemistry or chemistry
- Comfortable working in a customer-facing environment.
- Demonstrable knowledge and experience with histology and NGS workflows.
- Commitment to providing outstanding customer service.
- Must be self-motivated, a quick learner, dedicated to achieving excellence, and love to take on new challenges.
- Excellent organizational, analytical, and systematic troubleshooting skills.
- Strong written and verbal communication skills.
- Outstanding presentation and training skills.
- Ability to maintain records for customer sites and provide high-level feedback to management.
Preferred Qualifications:
- Previous experience as a Field Application Scientist or in customer-facing roles in the life science industry.
- Experience in Spatial Genomics/Transcriptomics or single-cell sequencing.
- Proficiency with common molecular biology bench techniques and histological practices such as ISH, IHC/IHF.
- Solid computational skills and a deep understanding of omics data and its analysis is a plus.
- Extensive knowledge of genomics or biochemistry.
- Ability to work independently and as part of a team toward corporate goals.
- Fluency in both English and Mandarin.
- Study or work experience in internationally renowned universities, research institutions, or the life science industry.
