Field Application Engineer

Key Responsibilities:

• Serve as the technical subject matter expert on Harwin's connector product range.
• Support customers in design-in activities, including connector selection, compatibility assessments, and technical feasibility.
• Ability to understand a customer's needs and probe for answers, and then determine a solution and advocate that solution to the customer
• Collaborate with sales and distribution teams to deliver customized connector solutions that meet customer requirements.
• Conduct product training, technical workshops, and on-site support across Asia-Pacific.
• Respond to customer technical enquiries and coordinate with the UK engineering team for complex issues.
• Provide feedback on market needs and technical trends to assist in product roadmap development.
• Prepare and deliver technical presentations, product demos, and documentation.
• Attend industry trade shows and customer visits to promote Harwin's capabilities.
• Collaborate with the sales team to understand customer requirements and provide tailored recommendations
• Work closely with suppliers to gain in-depth knowledge of their product portfolios and technological advantages.
• Stay up-to-date with the latest industry trends and technologies, and share this knowledge with the team to drive continuous improvement
• Liaise with cross-functional teams to ensure seamless delivery and customer satisfaction

What We're Looking For:

• Degree in Electrical/Electronic Engineering or a related field
• Minimum 3 years of experience in a technical support or field application engineering role, preferably in the electronics or technology industry
• Strong problem-solving and troubleshooting skills, with the ability to quickly identify and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience
• Proficiency in using diagnostic tools and testing equipment
• Knowledge of relevant industry standards and regulations
• Process with own car, mobility to travel to customer sites
• Willingness to travel regional to support overseas team and customers.