Company Overview
ECU Worldwide, founded in Belgium in 1987, is a global leader in NVOCC services with 300+ offices in 160+ countries. Backed by Allcargo Logistics Ltd., it offers innovative LCL and FCL solutions, handling complex cargo worldwide with superior expertise and seamless operations.
Job Summary
To achieve budgeted sales volumes by expanding the customer base and providing effective and efficient customer and agent management.
Responsibilities
- Expand the customer database by identifying and securing new accounts to increase sales volume
- Promote ECU Worldwide's import/export services to prospective and existing customers to drive business growth
- Develop and manage existing customers by increasing their trade volume through targeted engagement
- Conduct regular customer visits according to set weekly and monthly targets to strengthen relationships
- Maintain and update customer profiles to enable customer service assistants to perform timely follow-ups
- Monitor and follow up on tele-calls made by customer service assistants weekly to ensure business generation
- Ensure service levels are consistently maintained for existing customers to support retention
- Prepare and discuss monthly sales plans with the team to align on targets and strategies
- Conduct market research to develop market intelligence databases and competitive pricing strategies
- Prepare customer quotations promptly as requested to support sales efforts
- Manage fluctuations in customer volume and develop strategies to recover lost accounts
- Plan and execute sales campaigns to boost customer engagement and sales performance
- Supervise and support customer service assistants by providing customer information and tracking tele-calling activities
- Review and prepare monthly sales performance reports and present findings in sales meetings to inform decision-making
Required competencies and certifications
- Minimum educational qualification of O level or diploma
- Proficient written and verbal communication skills to effectively engage customers and team members
- Intermediate computer skills to manage customer data, prepare reports, and support sales activities
Preferred competencies and qualifications
- Experience in NVOCC or freight forwarding industry preferred for familiarity with logistics services
- Self-motivated with a positive attitude to drive sales initiatives and customer development
