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• Inquiry Handling: Manage phone, email, and direct customer inquiries prompt and professionally, rectifying client issues and service challenges effectively
• Sales Support & Documentation: Relay active promotional campaigns and pricing details to the sales team; prepare formal sales quotations, sample packages, and product proposals for corporate clients.
• Client Relationship & Retention: Assist the sales team in maintaining relationships with existing corporate accounts while identifying upselling and cross-selling opportunities.
• Client Education & Direct Engagement: Educate clients on apparel customization options, fabric selections, branding methods (embroidery, printing, sublimation), and production timelines.
• Product Demonstrations: Learn all product lines and technical specifications to deliver effective in-person or virtual product demonstrations to corporate clients.
• Sales Facilitation: Handle front-line client inquiries and preliminary requirements gathering to enable streamlined, face-to-face selling time for field sales representatives.
• New Business Support: Support market outreach efforts to acquire new corporate and institutional clients.
• Integrated Corporate Apparel Design & Visual Proposals Custom Apparel Mockups: Translate client design requirements and brand guidelines into visual design concepts, sketches, and digital mockups using design tools (e.g., Adobe Photoshop, Illustrator).
• Technical Consultation: Evaluate technical feasibility for corporate apparel customizations, advising clients on logo placements, stitching details, and fabric suitability.
• Factory Alignment: Prepare technical artwork and design specifications to ensure clear communication and seamless execution with manufacturing units and craftsmen.
• Collaborate with internal teams (logistics, production, administration) to ensure on-time delivery of orders.
• Execute other administrative and account-related duties assigned by management to support corporate growth objectives.
Job ID: 151747151