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Job Description:
Operations / Documentation:

• Improve knowledge on all Bank products, Credit standards, Documentation to provide efficient customer services.

Assist In Maintaining Customer Relationship:

• Respond to questions concerning savings account opening / bank statement enquiry / deposit and withdrawal.
• Follow up on pending documents from customers.
• Assist the operation team in handling customer operation-related transactions.
• Support the operation services team to help customers complete drawdown preparations. Example include helping liaise with customers to rectify defective documents.
• Assist the relationship manager with customer service and assist to open new accounts for clients and helping prepare necessary documents for data quality, loan agreements, Know-Your-Customer Process etc.
• Oversee other matters instructed by line manager.

Qualifications

Job Requirements:

• Ability to deliver assigned tasks timely and accurately with minimal supervision.
• Good analytical and problem-solving skills, meticulous and detailed.
• A confident and effective team player who is able to work independently.
• Knowledge in trade finance will be anadvantage.
• Proficient in MS office, especially in Excel.