The Faculty Management Specialist is responsible for building, managing and developing a strong pool of trainers, course developers and subject matter experts to support the effective delivery and continuous improvement of programmes.
The role works closely with the Products team, Operations team and, where required, the Sales team to ensure that faculty resources are effectively sourced, onboarded, deployed, engaged and developed. The role also plays a key part in maintaining programme quality, improving learner experience and ensuring faculty adherence to organisational and regulatory requirements, including SSG requirements.
This role is suited for an experienced adult educator or training professional who has conducted training, achieved strong evaluation scores, and is able to assess, coach and develop other faculty members to deliver high-quality learning experiences.
Key Responsibilities
Faculty Sourcing, Selection and Appointment
- Source, identify and recommend suitable trainers, course developers and subject matter experts, in consultation with programme owners and relevant internal stakeholders.
- Build and maintain a sustainable faculty pipeline to support current and future programme needs.
- Coordinate the faculty selection process, including shortlisting, interviews, demo sessions and review of relevant work samples.
- Work with programme owners and internal teams to assess faculty suitability based on subject matter expertise, facilitation capability, adult learning experience, industry relevance, professionalism and alignment with programme requirements.
- Support the appointment and contracting process for faculty, including preparing or coordinating relevant documentation, contract terms and engagement arrangements.
Faculty Onboarding and Engagement
- Plan and manage the onboarding of new faculty.
- Ensure new faculty understand programme objectives, learner profiles, delivery expectations, organisational processes, quality standards and SSG requirements.
- Maintain regular communication with faculty on key programme information, organisational requirements, policy changes, delivery expectations and relevant faculty news.
- Ensure key faculty news, requirements and updates are cascaded to faculty in a timely and consistent manner.
- Organise faculty engagement events, briefings, sharing sessions and development activities.
- Strengthen faculty connection, alignment and commitment through regular engagement.
- Cultivate strong, professional and trusted relationships with faculty, including trainers, facilitators, course developers and subject matter experts.
- Engage faculty regularly to understand their needs, concerns, availability, development interests and programme support requirements.
- Act as a key liaison point between faculty and internal stakeholders to support clear communication, timely issue resolution and positive working relationships.
Faculty Contract and Information Management
- Coordinate and maintain faculty contract records, appointment status and engagement arrangements.
- Maintain updated records of faculty programme allocations, certifications, qualifications, areas of expertise, delivery experience and performance information.
- Support effective programme planning and faculty resourcing.
- Maintain proper records of faculty compliance status, performance issues, follow-up actions and resolutions.
Faculty Performance Evaluation and Quality Assurance
- Conduct faculty observations to assess facilitation effectiveness, learner engagement and delivery quality.
- Evaluate faculty performance using learner feedback surveys, programme evaluation scores, classroom observations, stakeholder feedback and other relevant quality indicators.
- Assess faculty adherence to programme design, adult learning principles, programme delivery requirements and organisational quality expectations.
- Work with Products and Operations teams to address faculty-related issues affecting programme delivery, learner experience or evaluation scores.
- Assess and ensure faculty compliance with organisational quality policies, systems, processes and programme delivery standards include SSG requirements.
- Use faculty performance and compliance data to support deployment recommendations, capability development and programme improvement decisions.
Faculty Non-Compliance Management
- Identify, document and follow up on faculty non-compliance issues, including non-adherence to quality policies, SSG requirements, programme standards, delivery expectations or administrative processes.
- Manage faculty performance or compliance concerns in a fair, timely and structured manner.
- Work with relevant stakeholders to determine appropriate follow-up actions, including clarification, coaching, improvement plans, escalation or recommendation on future deployment.
- Track recurring non-compliance issues and recommend preventive actions to strengthen faculty governance and programme quality.
- Escalate significant or repeated faculty non-compliance matters to relevant management stakeholders where required.
- Support decisions on continued engagement, deployment restrictions or replacement of faculty where performance or compliance issues persist.
Faculty Coaching and Capability Development
- Provide coaching and feedback to faculty to improve facilitation quality, learner engagement, delivery effectiveness and programme evaluation outcomes.
- Support faculty in strengthening their adult learning practices, facilitation techniques, assessment practices and ability to manage diverse learner profiles.
- Work with faculty who hold intellectual property or subject matter expertise to improve course content.
- Identify capability gaps and recommend faculty development opportunities to improve programme quality and learner experience.
Programme Quality and Continuous Improvement
- Work with faculty and the Products team to review and improve programme content, delivery approaches and learning experience.
- Support programme enhancement efforts aimed at improving learner feedback, evaluation scores and overall programme effectiveness.
- Coordinate faculty inputs for programme reviews, curriculum updates, courseware improvements and learning design enhancements.
- Identify recurring issues from faculty feedback, learner feedback and programme evaluation data.
- Recommend practical improvements to strengthen programme quality and learner experience.
- Work with faculty to improve overall evaluation scores of programmes.
- Support updates to programmes where faculty performance, learner feedback or programme evaluation data indicate areas for improvement.
Requirements
- ACLP is required.
- DACE or DDDLP is preferred.
- Proven experience conducting training, facilitation or adult learning programmes.
- Strong learner evaluation scores and demonstrated ability to deliver effective learning experiences.
- Experience in faculty management, trainer management, learning and development, or adult education.
- Strong understanding of adult learning principles, facilitation standards, training quality and learner engagement.
- Ability to coach faculty constructively and support improvements in delivery quality and evaluation outcomes.
- Familiarity with SSG requirements, training administration requirements and adult education compliance expectations preferred.
- Experience managing trainer, faculty or vendor compliance issues is advantageous.
- Strong organisational, coordination and documentation skills.
