Responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio.
Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.
Manage all outsourced service contracts, including inspections and quality management of service delivery
Ensure compliance with client's policies and procedures
Ensure compliance with JLL FM Operations Manual procedures
Ensure compliance with contractual SLA in order to meet KPI targets
Ensure compliance with all governmental regulations
Provide interface with client's representative and BMO
Assist in ensuring the implementation of preventive maintenance program
Manage small projects including MAC and liaise with project team for large scale projects to ensure seamless FM operations
Carry out periodic FM inspections
Ensure defects are identified, captured on the Help Desk and actioned within service levels
Coordinate FM team self performed and vendor works on site
Monitor works or goods received quality liaising with site Engineer or Technician as necessary and reconcile works or goods received to PO as necessary
Ensure the effective completion of all incident reports
Manage and update local issues and projects trackers
Ensure compliance with Jones Lang LaSalle minimum audit standards
Manage end user expectations
Proactively identify and investigate potential cost saving or value add opportunities
Delegate for client's FM stakeholder as required in their absence
