Facilities Team Lead

What this job involves:

As a Facilities Team Lead at JLL, you'll lead a dynamic team responsible for delivering exceptional workplace experiences while ensuring seamless daily operations across our clients facilities. This role combines hands-on facilities coordination with people leadership, requiring you to balance operational excellence with team development and client relationship management. You'll serve as the critical link between frontline service delivery staff, vendors, building management, and client stakeholders, ensuring service level agreements are met and exceeded.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and as a Team Lead, you'll champion this philosophy by coaching, mentoring, and supporting your team members to reach their full potential. Your day will involve strategic planning alongside tactical problem-solving-from optimizing service delivery processes to responding to urgent facility issues with calm efficiency. You'll oversee integrated facilities operations across multiple floors, manage vendor relationships throughout the supply chain, and serve as the escalation point for everything from training room bookings to emergency response coordination. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll embody this by fostering strong working relationships across all stakeholder groups. This position offers the opportunity to make a tangible impact on workplace performance while developing your leadership capabilities within a supportive, growth-oriented environment.

What your day-to-day will look like:

• Supervise and manage the Reception Counter team and all sub-suppliers, ensuring attendance is accounted for, service levels are maintained, and KPIs throughout the supply chain are consistently met.

• Oversee and be familiar with all facilities management operations and when necessary, to take over including training room bookings, event space coordination, event planning, season parking administration, access card management, and lost-and-found procedures across multiple floors.

• Serve as the on-call facilities contact outside work hours to respond to emergencies, facilities management mishaps, and non-emergency break-glass activations and door access issues

• Conduct routine inspections of grounds, facilities, and equipment to determine maintenance needs, review and approve Permit to Work (PTW) submissions, and maintain detailed records of all work requests and vendor fulfillment.

• Manage vendor relationships and procurement activities including ordering and overseeing consumables replenishment, maintaining pantry/office/stationery inventory and stock, consolidating office stationery requisitions, and ensuring ordered items arrive on schedule. Source vendors based on requested services to support recommendations to client.

• Create and process vendor profiles, maintain purchase orders, and invoices for projects and events, source additional vendors as requested by staff. Maintenance records to be complete.

• Manage finance process flow account receivables and account payables. Develop and maintain annual facilities management budget planning, tracking expenditures and providing regular financial reviews to ensure cost-effective operations. Prepare year-end accruals documentation for finance.

• Serve as a certified Fire Warden and First Aider, leading emergency response procedures including building evacuations, bomb threat protocols, and ensuring the safety and security of all occupants as priority.

• Arrange operational readiness for after-hours or weekend work (i.e. PPM). Manage site logistics with team to oversee and ensure vendor management for the satisfactory completion of works.

• Manage café operations including customer feedback, order arrangements, promotional communications, and coordination for office events and staff engagement activities.

Required qualifications:

• Bachelor's degree in facilities management, business administration, hospitality management, or related field, or equivalent practical experience

• 4+ years of progressive experience in facilities management or workplace services, with at least 2 years in a supervisory or team lead capacity

• Occupational First Aid Certificate and Fire Warden certification from approved certifying bodies (preferable)

• Demonstrated leadership skills with proven ability to motivate, develop, and manage teams including reception staff and sub-supplier personnel in a fast-paced service delivery environment.

• Strong understanding of integrated facilities management principles including vendor management, procurement, budget planning, and Permit to Work (PTW) approval processes.

• Knowledge of health and safety matters, emergency response procedures, building evacuation protocols, and bomb threat response procedures.

• Proficiency in Microsoft Office Suite and experience with computerized maintenance management systems (CMMS), inventory management, and purchase order processing.

• Availability to be on-call outside work hours to respond to facilities emergencies, access control issues, non-emergency break glass activation / door access pin, and urgent operational matters.

• Flexibility to provide operational readiness for planned preventive maintenance or remedial activities after-hours/weekends and cover any facilities management staff role when manpower is insufficient.

Preferred qualifications:

• Experience managing facilities operations in corporate office environments with multi-floor complexity and integrated service delivery models

• Background in event planning, space management, and workplace hospitality services including café or food service operations.

• Demonstrated success in budget development, financial tracking, and year-end accruals preparation for facilities management expenditures.

• Experience with vendor sourcing, contract management, and supply chain oversight across multiple service providers.