Facilities Manager

Key Aims

. Ensure local delivery of all day-to-day facilities and food services at the site, ensuring cost, quality, and compliance metrics are achieved by Sodexo

. Ensure client employee engagement program is developed and well run and received by all stakeholders.

. Responsible for relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations.

. Deliver profitable services against a backdrop of high expectation for a high-profile headquarters facility drive quality and integrity of the services while supporting the achievement of the contract's financial objectives effectively manage multiple client stakeholders with different priorities.

. Identify opportunities for innovation, savings and growth within an environment that can be changeable and has conflicting priorities from different stakeholder groups.

. Lead a site level operation in multiple service lines and from within third party suppliers and drive the team to deliver site objectives.

. Drive the quality and integrity of the services provided whilst supporting the achievement of the contract financial objectives

. Effectively engage and influence key stakeholders from within client and Sodexo

Principle Duties and Responsibilities:

. Lead a site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations.

. Liaison with client and chair recurring weekly and monthly KPI meetings.

. Ensure yearly budgeted targets are met, work closely with SM and vendor for pricing and contract renewal

. Ensure periodic review of contractor performance and put action plan in place

. Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site and effectively plan and manage team deployment and task allocation.

. Deploy compliance processes and identify / escalate operational risks to governance teams.

. Maintain ethics and compliance values even when potential risk exists, for both Sodexo and the Client

. Be fully responsible for the services, infrastructure and project delivery across the site

. Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements

. Participate in contract governance forums

. Ensure undisrupted delivery of all facility operations to the business through internal and contract resources

. Financial management of site Target budget including core variable budget and discrete budget, whilst maintaining Sodexo and Client P&L

. Delivery yearly savings targets the client as set out in the contract between Sodexo and client.

. Drive operational excellence and therefore an efficient operating model in order to minimize the overall operating cost of the facility, including managing costs and inventory efficiently and effectively

. Ensure compliance with Sodexo's, the Client's, and statutory regulations regarding safety, health & safety, and equal opportunities

. Ensure that in-house training and staff development is effectively carried out in accordance with the training and development plan

. Understand contractual obligations and meet client expectations under the agreement

. Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.

. Maintain close communication with other departments to ensure smooth operations.

. Adhere to occupational health, compliance, and safety & injury management regulations.

. Drive Team Management and development for overall site team.

. Manages and supervises facilities and food services personnel including hiring, performance reviews, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.

Key Result Areas:

. Have a thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectations.

. Work closely with Customer, peers and subordinates to foster close working relationship

. Provides leadership to site team to ensure operational excellence is continually achieved

. Staff development and training to improve productivity & competencies

. Roll out the branding policy and follow as per specification

. The timely preparation and submission of payroll and notice of change forms.

. Responsible and adherent to all Safety, Health and Environment Procedures and Reporting

. Customer retention and to participate in contract renewal.

. Staff training and retention

. Ensure all billing on time (Base and Ad-hoc works)

. Acquire more Ad-hoc works on site to increase business volume.

. Meeting projected gross margin targets