Job Scope:
- Ensure local delivery of all facilities and services at the site, ensuring cost, quality, and compliance metrics are achieved by Sodexo.
- Responsible for relationship management with Client senior managers and business leaders to ensure services support and facilitate the full range of business operations.
- Deliver profitable services against a backdrop of high expectation for a brand new, high profile regional headquarters facility; drive quality and integrity of the services while supporting the achievement of the contract's financial objectives; effectively manage multiple client stakeholders with different priorities.
- Lead a site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations.
- Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the site and effectively plan and manage team deployment and task allocation
- Track and monitor performance metrics and indicators for the site.
- Deploy compliance processes and identify / escalate operational risks to governance teams.
- Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client.
- Be fully responsible for the services, infrastructure and project delivery across the site.
- Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements.
- Participate in contract governance forums.
- Ensure undisrupted delivery of all facility operations to the business through internal and contract resources.
- Drive operational excellence and therefore an efficient operating model in order to minimize the overall operating cost of the facility, including managing costs and inventory efficiently and effectively.
- Ensure compliance with Sodexo's, the Client's, and statutory regulations regarding hygiene, food safety, health & safety, and equal opportunities.
- Ensure that in-house training and staff development is effectively carried out in accordance with the training and development plan.
- Understand contractual obligations and meet client expectations under the agreement.
- Manage administrative files and reports.
- On a daily basis, report to the Contract Manager regarding qualitative and quantitative matters of your scope.
- Prepare regular operations.
- Maintain close communication with others departments to ensure smooth operations.
- Adhere to occupational health, compliance and safety & injury management regulations.
Skills, Knowledge & Experience
- Minimum 5 of relevant years experience in facility management operations with considerable experience in a FM leadership / management role.
- Experience of delivering a range of soft services (AV support, housekeeping / cleaning, meeting & events, food / catering, fitness, etc) and hard services.
- Experience of leading a team of up to 40 pax and subcontractors.
- Experience within a Corporate / Hotel / Events FM environment.
- Good communication skills and an ability to deal with individuals at all levels of the organization.
- Computer literacy, with excellent oral and written communication and presentation skills.
- Must be well-organized and possess excellent time management skills.
- Previous experience in the hospitality Industry would bring a significant advantage.
