FACILITIES MANAGEMENT EXECUTIVE

1.Primary Job Function

To provide professional and courteous concierge services at the hotel driveway area by welcoming guests, assisting with luggage handling, and supporting guests transportation requests to ensure a pleasant arrival and departure experience.

2. Job Duties & Responsibilities

2.1 Welcome and greet guests warmly with professionalism and a positive attitude.

2.2 Assist in opening car doors for arriving and departing guests.

2.3 Assist guests with loading and unloading luggage and personal belongings.

2.4 Issue luggage tags and ensure proper handling and storage of guest luggage.

2.5 Transport luggage safely using trolley to and from the Luggage Storage Room.

2.6 Assist guests with transportation arrangements such as taxi bookings and related enquiries.

2.7 Provide directions and basic hotel information to guests when required.

2.8 Maintain cleanliness, organization, and safety of the driveway and luggage storage areas.

2.9 Coordinate closely with Front Office and hotel operations team to ensure smooth guest service operations.

2.10 Report any guest incidents, lost & found items, or operational concerns to the supervisor promptly.

2.11 Ensure compliance with hotel grooming standards, SOPs, and service expectations at all times.

2.12 Perform any other duties assigned by the management or hotel operations team