Facilities Administrator Cum Receptionist – Singapore
CBRE is the global leader in commercial real estate servicesand investments. With services, insights and data that span every dimension ofthe industry, we create solutions for clients of every size, in every sectorand across every geography. CBRE is the place where talented people who want todo impactful work can realize potential in every dimension.
CBRE Global Workplace Solutions (GWS)
As one of CBRE's core global businesses, Global WorkplaceSolutions (GWS) provides end-to-end services to occupier clients across theentire lifecycle of a building.
Our teams help companies improve their operations and reducecosts, through expert facilities management, project management, real estateand energy and sustainability services. Our dedicated teams work across allindustries, and support clients ranging from global Fortune 500 companies tosingle, iconic buildings.
About The Role
As a CBRE Facilities Administrator Cum Receptionist, youwill support the Facilities team to ensure that facility administrative tasks arecomplete.
This job is a part of the Facilities Management functionalarea which focuses on all aspects of the operations of a set of assets,providing support to the Property Managers regarding all repairs and investmentplans.
What You'll Do
Front Desk & Guest Management
- Greet all visitors, vendors, and staff professionally with aminimum 95% satisfaction rating from internal feedback forms or mystery audits.
- Maintain the reception area to a hospitality-grade standard,including cleanliness, signage, and availability of updated materials.
- Answer incoming calls within 3 rings, with accurate callrouting and message taking. Maintain zero complaints regarding call handling.
- Ensure all guests are logged, screened, and issued correctpasses per security protocol, with zero unauthorized access incidents.
- Maintain 100% compliance with reception Policy and SOPs,visitor handling, data privacy, and emergency response.
Meeting Room Management
- Conduct daily room checks for readiness and cleanliness.Submit service requests within 30 minutes if issues are found.
- Track room utilization and raise red flags for underused oroverbooked rooms.
- To check, maintain and replenish office supplies andstationery to avoid stockouts on essential items (e.g. printer paper, pens,whiteboard markers).
Health & Safety Support
- Observe and report all near misses and incidents within 30minutes of occurrence with a formal incident report submitted within 24 hours.
- Adhere to and enforce all site-specific emergency andsecurity procedures.
- Participate in 100% of emergency drills and ensure areacompliance is up to date.
- Immediately notify relevant authorities of incidents, with aresponse time of under 10 minutes.
- Minimum 1 safety observation submission per month in Harbourplatform.
Events Management
- Serve as the first point of contact for all personnel andvisitors.
- Greet all guests with a consistent, documented 95% positivesatisfaction rating in quarterly surveys.
- Issue visitor badges and parking passes while strictlyadhering to access protocols.
- Maintain a zero-error log on visitor registration and accesscontrol systems.
- Plan, execute, and close all on-site events, including setupand teardown.
- Maintain 100% compliance with booking, setup, and HSEprotocols for events.
- Ensure all event logistics are delivered with no more than 1valid complaint per quarter.
Vendor Management
- Coordinate daily and ad-hoc service requests withhousekeeping.
- Ensure vendors adhere to visitor management procedures andsite-specific safety protocols.
- Administrative Support
- Submit facility-related reports, procurement requests, andassignment outcomes on time, with zero rework due to error.
- Maintain front desk documentation (visitor logbooks,handover records, SOP binders) in an auditready format at all times.
- Log, track, and resolve complaints within 1 business day forminor issues, 3 days for escalated ones.
- Support as backup to mailroom services when required.
- Maintain a documented resolution rate of >90% within SLA.
What You'll Need
- Diploma in Facilities Management or equivalent from arecognized institution.
- At least 2-3 years of related working experience.
- Proven experience in Facilities management in officeadministrative.
- Good team player and time management.
- Possess strong self-discipline, good planning and organizingability.
- Has a good safety mindset and displays good WSH behaviors.
Why CBRE
When you join CBRE, you become part of the global leader incommercial real estate services and investment that helps businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our sharedvalues — respect, integrity, service and excellence — and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate'sunique experience, skills and aspirations. We do not use artificialintelligence (AI) tools to make hiring decisions, and we ask that candidatesdisclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
