F&B Supervisor

The F&B Supervisor will supervise all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool and functions in accordance with operation standards. He/she will implement and maintain high standards of F&B service. The F&B Supervisor will guide the team and share management philosophy and expectations.

Outlet Operations

. Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

. Ensure that all outlet checklist is completed, signed and record in file.

. Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

. Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

. Take food and beverage orders according to guest's requirements and preferences

. Deliver food & beverage services in accordance to departmental standards and procedures

. Ensure that all food & beverage are served according to service standard

. Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

. Try to remember individual patron's names and their preferences to extend a personalized service

. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

. Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

. Handle guests complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

. Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management

. Assist other Food & Beverage outlets with their operations during peak times or when required

. Deliver and support outlet to achieve exceptional LQA Standards in the outlet