F&B Supervisor

Job Responsibilities:

• Responsible for opening and closing of shift based on roster
• Assist on bread preparation (decoration)
• Responsible for daily store operations, achieving store sales and ensuring customer service are met
• Work with management to achieve sales target
• Product knowledge, guidelines as well as any company promotions and mechanics

Customer Service:

• Ensure customer service standards among the Fnb team member are of company standard
• Offer product knowledge to assist customers with their purchase
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean
• Roster planning to ensure staff productivity
• Coaching of the staff and training according to company guidelines
• Ensure team members are communicated with sales targets and all promotional/marketing activities
• Ensure team members follow the company policies and procedures
• Ensure all paperwork is completed and submitted within the deadline
• Any other ad hoc duties assigned.

Requirements:

• GCE N / O / A levels with a pass in English or equivalent
• Sales driven and results oriented
• Strong passion for customer service
• Minimum 1 years experience in related field
• Good interpersonal and communication skills
• Energetic and motivated with a positive mindset
• Able to lead and motivate the team
• Able to work on rotating shift, weekends and public holidays