F&B SUPERVISOR

Job Responsibilities

Supervise and ensure smooth daily restaurant operations, including service flow, staff allocation, and customer handling.

Ensure all food and beverage items are prepared and served according to company standards.

Lead and supervise service staff, provide coaching, on-the-job training and performance feedback.

Prepare staff duty roster and ensure sufficient manpower during peak hours.

Handle customer enquiries and complaints promptly and professionally.

Enforce compliance with company policies, service standards, and safety regulations.

Assist in preparing daily reports, sales summaries, and operational documentation.

Support management in implementing promotions, events and operational improvements.

Job Requirements

Minimum 3 years of experience in F&B industry, preferably in a supervisory role.

Strong knowledge of restaurant operations and service workflow.

Good leadership and communication skills

Strong problem-solving abilities and ability to work under pressure.

Customer-oriented with a positive and service-driven attitude.