F&B Operations Manager

Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.

On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.

• Oversee all daily restaurant operations and ensure smooth service.
• Maintain service standards, handle customer issues, and ensure satisfaction.
• Manage staff scheduling, training, and performance.
• Control inventory, ordering, stock-taking, and reduce wastage.
• Monitor sales, costs (COGS & labor), and overall profitability.
• Ensure hygiene, food safety, and compliance with regulations.
• Coordinate maintenance, repairs, and equipment upkeep.
• Support marketing, promotions, and new menu launches.
• Implement SOPs and drive operational improvements.
• Prepare operational reports and communicate with management.

Job Requirement:

• Minimum 3-5 years of F&B management experience.
• Strong knowledge of restaurant operations, service flow, and food safety standards.
• Leadership skills with experience managing and training staff