This role is responsible for overseeing and supporting the day-to-day operations and performance of the assigned F&B brand(s) in Singapore, ensuring operational excellence, maintaining service standards, controlling costs, and aligning with the Group's objectives.
Job Responsibilities
- Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards
- Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses analyse sales performance to optimise profitability and implement improvement measures where necessary
- Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements
- Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR
- Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence
- Support the implementation of new SOPs, systems, operational changes, and improvement initiatives
- Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness
- Support new outlet openings, renovations, or operational projects when required
- Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required
- Prepare and submit regular operational reports and updates to the Head of Operations
- Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs
- Perform other ad-hoc duties as assigned under the Group
Requirements
- Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards
- Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses analyse sales performance to optimise profitability and implement improvement measures where necessary
- Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements
- Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR
- Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence
- Support the implementation of new SOPs, systems, operational changes, and improvement initiatives
- Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness
- Support new outlet openings, renovations, or operational projects when required
- Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required
- Prepare and submit regular operational reports and updates to the Head of Operations.
- Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs
- Perform other ad-hoc duties as assigned under the Group
