Job Purpose
Deliver exceptional front-of-house service to customers by ensuring a warm welcome, accurate order taking, and timely table service. Represent the restaurant's brand through professionalism and attentiveness.
Key Responsibilities
Guest Experience & Service Excellence
- Welcome and seat guests professionally, ensuring efficient queue management and optimal table allocation during peak periods.
- Present menus confidently, introduce signature dishes and daily specials, and recommend suitable menu items to enhance the overall dining experience.
- Handle customer enquiries, feedback, and basic service recovery promptly, escalating complex matters to the Store-in-Charge where necessary.
- Build positive guest relationships and encourage customer engagement and online reviews.
Floor Operations & Team Leadership
- Supervise daily floor operations to ensure smooth service flow and high service standards.
- Support the Store-in-Charge in coordinating manpower deployment and table assignments.
- Lead by example and provide guidance to service staff during operational hours.
- Coach and mentor new employees on service standards, SOPs, and product knowledge.
- Conduct pre-service briefings and ensure the team is well-informed of daily promotions, reservations, and operational updates.
Restaurant Operations
- Assist in clearing and resetting tables promptly to maximise table turnover.
- Operate the POS system accurately for order taking, billing, and payment transactions.
- Ensure dining areas, service stations, pantry, and equipment remain clean, organised, and operationally ready.
- Support monthly stock counts and monitor inventory levels, reporting shortages or discrepancies to the supervisor.
Operational Support & Business Performance
- Monitor service quality and identify opportunities to improve customer satisfaction and operational efficiency.
- Support promotional activities, festive events, and marketing initiatives at the restaurant level.
- Assist in achieving outlet sales targets through excellent customer service and product recommendations.
- Perform supervisory duties during assigned shifts in the absence of the Store-in-Charge.
Compliance & Team Collaboration
- Ensure compliance with company SOPs, food safety, hygiene, workplace safety, and personal grooming standards.
- Report hazards, maintenance issues, customer incidents, or operational concerns promptly.
- Work closely with the kitchen and service teams to maintain seamless communication and efficient service delivery.
- Foster a positive team culture through professionalism, teamwork, and accountability.
Job Requirements
- Minimum 2 year of customer-facing experience in F&B or retail preferred
- Basic command of English and/or Mandarin to liaise with team and guests
- Physically fit able to stand long hours as host / hostess
- Good interpersonal skills, team spirit and service mindset
- Able to commit to shift, weekend, and public holiday duties
- Well-groomed, punctual, and able to multitask under pressure
