ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
- Provide the perfect first impression with a smile and welcome
- Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
- To ensure that guest on every table receives attention and service.
- To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- To collate guests feedback and maintain and update the guest history system.
- To prepare a monthly report of guest comments, guest list and report that assist business decision.
- Have a full understanding of Operating Procedures and their role within these standards
- Confidently take an order asking all relevant questions linked to sequence of service
- Ensure problems are dealt with immediately and proactively with the support of AGRM
Requirements:
- NTC Certification or six months related experience and/or training or equivalent combination of education and experience.
- Hands on experience in cashier duties
- Excellent people skills
