Job Title: Food & Beverage (F&B) Executive
Job Summary
The F&B Executive is responsible for overseeing daily food and beverage operations, ensuring excellent customer service, maintaining quality standards, and supporting business growth. This role involves coordinating with kitchen and service teams, managing inventory, and ensuring compliance with hygiene and safety regulations.
Key Responsibilities
- Oversee daily operations of the restaurant, café, or F&B outlet
- Ensure high standards of food quality, presentation, and customer service
- Supervise and support service staff (waiters, baristas, kitchen crew)
- Handle customer feedback, complaints, and service recovery
- Monitor stock levels and coordinate ordering of supplies
- Maintain inventory control and minimize wastage
- Ensure compliance with food safety and hygiene standards (e.g., SFA regulations)
- Assist in menu planning, promotions, and seasonal offerings
- Track sales performance and prepare basic reports
- Coordinate staff scheduling and manpower planning
- Train new staff and ensure service standards are met
Requirements
- Diploma or Degree in Hospitality, F&B Management, or related field
- 1-3 years of experience in F&B or hospitality industry
- Strong leadership and communication skills
- Good customer service and problem-solving abilities
- Ability to work in a fast-paced environment and handle pressure
- Basic knowledge of inventory systems and POS systems
- Willingness to work shifts, weekends, and public holidays
