F&B Executive

Job Description & Requirements
Reporting to the F&B Head of Department, or whoever he might delegate to, be part of the team responsible for the day-to-day activities in F&B & Banquet to ensure smooth operations and customer satisfaction in alignment with established SOPs and values of the Hotel.

Responsibilities:
. Responsible for the daily operations of breakfast, The White Olive Caf, banquet for the hotel
. Ensure the team provides satisfactory experience to guests when dining at The White Olive Caf and/or any other F&B service venue at Changi Cove for both corporate and leisure guests
. Support Banquet Team including setting up, running of banquet and meeting spaces and events
. Support Banquet team in ensuring team provide and meets specific demands and needs of meeting and wedding guests
. Ensures The White Olive and any other F&B and Banquet service venues cleanliness and compliance to standards
. Handle guests complaints and queries and ensure that issues are attended promptly and professionally
. Handle VIP guests at The White Olive or other F&B service venue at Changi Cove
. Supervise the team (Part Time, Intern Contract), train to ensure they attain a high level of customer service is met and exceed guests expectations
. Review and evaluate above team member's performance along with the Managers
. Assist in coordination with other departments to ensure smooth execution in F&B service, banquet and meeting operations
. Part of the team of F&B to review, improve and execute policies, SOPS and service standards
. Support the administrative and operational support required in the F&B department for the F&B department
. Any other additional duties assigned by Reporting Manager when necessary

Requirements:

• At least 2 years relevant experience in Hotel Industry
• Experience with cafe/restaurant/banquet operations
• Team player and able to work independently
• Kitchen is not Halal Certified. Staff required to serve alcohol and food from kitchen to banquet & cafe.
• Able to multitask and thrive in a fast paced environment
• Able to work shifts, weekends and public holidays