Job Summary

We are seeking an experienced and commercially driven F&B Business Operations Manager to oversee and coordinate the company's food and beverage business operations, people management, digital commerce activities and business development initiatives.

The successful candidate will be responsible for integrating people, operational processes, sales performance, customer experience and digital business channels to support sustainable business growth.

This role requires strong cross-functional coordination skills and the ability to work closely with management, restaurant operations, HR, sales, suppliers and digital platforms.

Key Responsibilities

1. F&B Business Operations

• Oversee and coordinate the day-to-day operations of the company's F&B business and related operating activities.
• Develop and implement operational procedures, workflows and SOPs to improve operational efficiency.
• Monitor business performance and identify operational issues requiring management attention.
• Coordinate with outlet and operational teams to ensure consistent service, product and operational standards.
• Review operational performance and recommend improvements based on business requirements and performance data.

2. People & Workforce Management

• Support workforce planning and manpower allocation across F&B operations.
• Coordinate recruitment, onboarding, training and deployment of employees.
• Work closely with HR and management on employee-related matters, including attendance, performance, discipline and employee relations.
• Identify staffing requirements based on business volume and operational needs.
• Develop and improve staff training and operational procedures to enhance employee productivity.

3. Sales & Business Performance

• Monitor sales performance, operational KPIs and customer-related indicators.
• Analyse business data and identify opportunities to improve revenue, customer conversion and operational efficiency.
• Work with management to develop sales and promotional strategies.
• Monitor the effectiveness of promotional campaigns and recommend adjustments where required.
• Prepare operational and business performance reports for management review.

4. E-commerce & Digital Operations

• Oversee and support the company's online business and e-commerce activities.
• Manage product listings, online promotions, product information and digital sales channels.
• Coordinate with internal teams on digital marketing campaigns and promotional activities.
• Analyse online sales performance, customer traffic and conversion trends.
• Identify opportunities to improve the company's online customer acquisition and digital sales performance.

5. Business Development

• Identify new business opportunities within the F&B sector.
• Conduct market research and competitor analysis to support business expansion.
• Develop and maintain relationships with business partners, suppliers and other commercial stakeholders.
• Support new outlet, partnership and business expansion initiatives.
• Evaluate potential business opportunities and provide recommendations to management.

6. Supplier & Operational Coordination

• Coordinate with suppliers and relevant departments to ensure adequate supply of products and operational resources.
• Monitor inventory and supply-related issues affecting business operations.
• Work with procurement and operational teams to improve supply efficiency and control operating costs.
• Coordinate with relevant parties to resolve operational disruptions and supply issues.

7. Customer Experience

• Monitor customer feedback and identify recurring service or operational issues.
• Coordinate with operational teams to resolve customer complaints and service issues.
• Develop initiatives to improve customer satisfaction and retention.
• Analyse customer feedback and incorporate findings into operational improvements.

8. Management & Cross-functional Coordination

• Work closely with senior management to implement business strategies and operational plans.
• Coordinate between HR, operations, sales, finance, procurement and digital business functions.
• Support management in evaluating operational risks and implementing appropriate solutions.
• Prepare management reports, business analysis and operational recommendations.
• Take ownership of assigned operational improvement projects from planning through implementation.

Qualifications & Requirements

Education

• Bachelor's degree or above in Business Administration, Business Management, Strategic Management, Hospitality Management, Human Resource Management or a related discipline.
• MBA or relevant postgraduate qualification will be an advantage.

Professional Experience

• Minimum 5 years of relevant professional experience, preferably in business operations, F&B, retail, e-commerce, sales management, HR or business development.
• Experience managing or coordinating multiple business functions will be highly advantageous.
• Experience in Singapore business operations is preferred.
• Experience working with F&B outlets, retail operations or digital commerce platforms will be an advantage.

Technical & Business Skills

• Strong understanding of business operations and process management.
• Good knowledge of workforce planning and people management.
• Strong analytical and problem-solving abilities.
• Experience with e-commerce platforms and digital business operations.
• Ability to analyse sales and operational performance data.
• Strong project management and cross-functional coordination skills.
• Good understanding of customer service and business development.

Personal Attributes

• Strong leadership and communication skills.
• Commercially minded with strong business awareness.
• Able to work independently and make practical business decisions.
• Strong organisational and problem-solving skills.
• Able to manage multiple priorities in a fast-paced F&B environment.
• Good interpersonal skills and ability to work with employees from different backgrounds.

Key Performance Indicators (KPIs)

The position will be evaluated based on:

• Revenue and sales performance
• Operational efficiency
• Employee productivity and manpower utilisation
• Customer satisfaction
• Customer retention
• Online/e-commerce sales performance
• Conversion rate
• Cost and resource efficiency
• Successful implementation of operational improvement projects
• Business development and expansion opportunities

Candidate Profile

We are looking for a manager who can operate across people management, F&B operations, business development, sales and digital commerce, rather than focusing on only one functional area.

The ideal candidate should be able to understand both people and business, translate management objectives into practical operational plans, and coordinate different departments to achieve measurable business results.