Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!
The F&B Service Team Leader supports the Outlet Manager to ensure smooth service operations at our F&B Outlets. He/She is expected to WOW the guest through his/her delivery of exceptional service. We are looking for a Service Team Leader to support In-Room Dining operations by executing impeccable room service to allow guests to dine in the comfort of their rooms.
Our Expectations:
- Lead and supervise a team of F&B Service Ambassadors which includes ensuring that the team adheres to grooming standards and delivers service according to the hotel standards.
- Conduct rollcalls before start of operations to brief Associates on job assignments.
- Good knowledge of the liquor brands and categories, knows the alcoholic beverage terms and standard drink abbreviations to make beverage recommendations to the guests.
- Has basic food preparation terms and able to engage and give recommendations to guests.
- Take and accurately record guest orders.
- Supervise and inspect table set-up and assembly of food & beverage orders to ensure adherence to service quality and hygiene standards.
- Deliver orders to guest in a timely and professional manner.
- Present bill to guests, explain charges and process payments accordingly.
- Resolve guests complaints.
- Perform end day closing and prepare reports.
- Assist Outlet Manager in carrying out his/her function to effeciently administer and organise operations.
- Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
- Ensure that the Hotel's properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel's properties and facilities promptly and appropriately.
We are looking for a self-motivated Service Team Leader with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of relevant experience, write in to have a chat with us!
