The Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance. This role assists in team leadership, revenue optimization, and guest satisfaction while ensuring compliance with company standards and brand expectations.
Key Responsibilities
Operational Support & Service Excellence
- Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
- Uphold and enforce service standards, operational procedures, and company policies.
- Monitor floor operations and provide hands-on support during peak service periods.
Revenue & Cost Control
- Support revenue generation initiatives, including upselling and promotional activities.
- Assist in monitoring operational costs, inventory control, and waste management.
- Contribute to achieving outlet profitability targets through effective cost management.
Team Leadership & Development
- Supervise and guide team members to ensure service excellence.
- Assist in conducting training and coaching to improve performance and product knowledge.
- Support scheduling, manpower planning, and team motivation initiatives.
Guest Experience & Quality Assurance
- Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
- Monitor guest feedback and implement improvements where necessary.
- Foster a service-oriented culture focused on delivering memorable experiences.
Required Qualifications
- Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.
- Minimum 4-5 years of experience in F&B operations, with at least 2 years in supervisory or assistant managerial role.
- Strong understanding of service standards and beverage knowledge.
