Export Customer Service Officer/ Executive (Airfreight) - KV

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032)

• Changi

• 5.5 days work week (Alternate Saturdays)

• Basic + AWS + VB

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answer all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to inform customer on any irregularity

• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

• Ensure that all monthly customer report is submitted on timely manner without fail

• Liaising with internal and external stakeholders for shipment status and handling

• Ensuring all shipments are duly accounted and arranged as per SOP

• Working with Sales / other function groups for special arrangements

Job Requirements:

• Minimum Diploma

• 5 years experience within the same industries / field

• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

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