Experience Design Lead

We're looking for an Experience designer to:

• Drive the Front to Back Digital Transformation agenda of the Wealth Management (WM) division and act as a champion for users

• Work with an agile delivery team to redesign the onboarding and lifecycle management processes with GenAI as a disruptor

• Maintain a good understanding of the regulatory landscape that these processes need to adhere to

• Develop design patterns for cutting edge technology such as Agentic workflows so they can add value throughout WM journeys

• Rapidly iterate designs with users using tools such as journey maps, service blueprints or sacrificial concepts

• Facilitate co-creation sessions to create a common vision, leverage expertise and be an advocate for user-centered design

• Influence platform prioritization decisions to maximize positive impact to our users jobs-to-be-done and business goals

• Work closely with engineers to deploy quality solutions in production at scale and execute design work with a high level of polish

• Rally stakeholders around design metrics and goals and present your work effectively with clear design rationale on how they address pain points, value levers and opportunities

Your expertise :

• 8+ years of experience in designing for complex systems. This includes user journeys, storyboards, wireframes, and prototypes that bring an experience to life quickly and iteratively

• Proven track record of using design methods to understand users jobs-to-be done and working with business stakeholders and engineers to create solutions to these problems

• Proven track record of navigating ambiguity, establishing clarity and driving effective outcomes for a business and users

• Expertise in Figma with interest in exploring new tools and processes

• Experience in designing for and domain knowledge on Onboarding and Client Lifecycle management of Wealth Management clients

• Experience in redesigning end-to-end processes with GenAI as a massive value driver

• Some experience in front-end development

• Some experience in designing for accessibility

• Strong communication skills, both in team collaboration and written documentation

• Ability to think creatively while maintaining accuracy and attention to detail

• Ability to work unsupervised and mange time efficiently as an active member of an Agile delivery team