Experience Design Lead

The Experience Design Lead will lead a multidisciplinary design team within Manulife Life Insurance Company, Singapore (MLS) covering UX/UI and Service Design and translating insights into human‑centred, innovative products, services, and end‑to‑end experiences across digital and operational touchpoints.

Position Responsibilities:

Design Strategy, Standards & Governance

• Establish UX/UI and Service Design strategy within MLS align local initiatives with regional/global design standards and design system.

• Build and maintain local libraries that complement the overarching design system contribute market-specific patterns and insights.

• Influence and gain consensus across diverse stakeholders to align to design standards, especially when priorities compete.

Portfolio, Project & Capacity Management

• Own portfolio planning and resourcing forecast capacity, assign work, and track delivery against deadlines, budget, and quality.

• Coordinate with POs, Business, PMO, Tech, and Analytics to align design efforts to business outcomes.

Experience Design Excellence

UXUI

• Guide creation of wireframes, prototypes, and high‑fidelity designs for digital products ensure usability, accessibility, and visual craft.

• Lead local reviews and critiques conduct usability testing and iterate based on user feedback.

• Partner with regional stakeholders for regular reviews of local key deliveries.

Service Design

• Champion best-in-class practices to transform end-to-end journeys, ensuring solutions are seamless, effortless, and aligned to business outcomes.

• Use research and journey mapping to uncover pain points and opportunities lead design workshops to turn insights into actionable service blueprints.

• Embed Human-Centred Design principles into operational processes, ensuring every touchpoint reflects empathy, efficiency, and consistency.

People Management

• Lead and mentor a blended team of UX/UI and Service Designers based onshore and offshore oversee capacity management and efficient on/offboarding.

• Foster a collaborative, creative environment that champions Human‑Centred Design (HCD) mindsets across Singapore.

Required Qualifications:

• 7-10+ years in UX/UI and Service Design, including hands‑on delivery of complex, end‑to‑end digital experiences and service transformations

• Mastery of user‑centred design methods, usability testing, prototyping, and design critique confident with journey mapping and service blueprinting

• Prior management of design teams and portfolios

• Strong project management and coordination agile exposure

• Ability to work with data to support insights and decisions

• Results‑oriented, creative problem solver comfortable with ambiguity and evolving priorities

• Excellent communication and collaboration skills

• A customer-centric mindset with a strong focus on improving experience

• Experience of managing and delivering results with third party vendors

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping t