WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
The Executive, Training Content Creation supports HTQA by producing high-quality, brand-aligned learning and communication materials that strengthen luxury service standards across the business. This role supports end-to-end content development across eLearning, videos, presentations, and printed/digital collaterals, under established guidance and approval processes, and works closely with trainers, stakeholders, and approvers to ensure accuracy, consistency, and timely delivery.
The incumbent is expected to work within a centralized project management and quality assurance approach, following defined workflows and approval pathways to ensure clear priorities, accountability, and strong delivery standards.
JOB SCOPE
Content Development (Learning & Performance Support)
- Support and enhance training content such as workbooks, job aids, posters, campaign materials, and presentation decks aligned with HTQA standards and brand guidelines.
- Support conversion of operational and service standards into clear, learner-friendly content with strong structure, tone, and usability.
eLearning & Digital Learning Support
- Support development of eLearning modules (including outlines, storyboards, basic interactions, and content formatting) in collaboration with trainers and/or digital learning leads.
- Assist with testing, proofreading, version control, and readiness checks prior to launch.
- Support learner communications and administrative updates (e.g., schedules, instructions, basic troubleshooting guidance where applicable).
Video, Photography & Event Content Support
- Provide support for internal event coverage and training-related media needs, including basic production coordination, footage management, and post-production support (e.g., editing, captions, simple motion graphics where applicable).
- Support video content developed for training or internal engagement initiatives, ensuring consistency in messaging and brand presentation
Administrative, Coordination & Ad‑Hoc Support
- Provide administrative and coordination support for training content projects, including scheduling, document management, version control, and workflow tracking.
- Support project and delivery readiness by assisting with meeting preparation, follow‑ups, approvals coordination, and basic reporting or documentation.
- Undertake ad‑hoc and operational support tasks as required to support team priorities, peak periods, and business needs.
Employee Engagement and Experience Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture.
Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
Self – motivation for continuous learning and development. Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
Actively participate in departmental meetings as required. Prepare reports (daily/weekly/monthly) as stipulated by management.
Review systems and processes for workflow and productivity improvement.
Contribute ideas and cooperate in the execution of on-going initiatives Support Sands Cares and Sustainability programs.
Perform any other duties and responsibilities as and when assigned by Management.
Job Requirements
Education
- Minimum GCE O Level.
- Diploma in Communications, Media, Design, Training, Hospitality, or related discipline is an advantage.
Required Experience
- 1–3 years of experience in content creation, learning support, communications, or related roles (hospitality or service environment preferred).
- Working knowledge of Microsoft Office (PowerPoint, Word, Excel).
- Experience supporting digital learning and/or basic multimedia editing is an advantage.
- Be ready to work on weekends and public holidays when required (e.g., events/operational needs).
Competencies
- Capable to use Microsoft Office applications and presentation skills
- Having a good command of spoken and written English, and any additional language is an advantage.
- Pays attention to details and have strong customer service skills
- Make sensible decisions whenever required.
- Mature, meticulous, resourceful, organized, and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and Can Do attitude and mindset.
- Good guest relation and problem-solving skills
- Good planning and execution skills
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
