This role supports trainees throughout their learning journey by managing learning administration, coordinating follow‑ups, and providing timely support to ensure a smooth and positive training experience.
Manage Operations and Learning Administration
- Track and monitor closely trainees edu-cycle, from course onboarding to completion.
- Ensure turnaround days are met at different stages of a trainee's edu-cycle.
- Ensure prompt follow up on trainee's enquiries or request in mailbox, calls or in-person.
- Ensure make-up classes/ re-assessments are arranged for absent trainees.
- Conduct regular class visits and surveys to understand trainees needs.
- Accurately update all tracking files and related enterprise systems.
- Provide basic skills advisory to support trainees lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
- Conduct post-course follow ups and placement statuses with trainees.
- Actively participate in continuous improvement and productivity projects.
- Timely submission of monthly trainees status reports and statistics.
- Perform ad-hoc job-related duties as assigned.
Manage Stakeholders
- Handle enquiries from trainees on logistics and administrative related matters.
- Maintain good customer service relationships at all times.
- Ensure smooth handoff and follow-up between different departments.
Requirements:
- Diploma holder or equivalent qualifications
- Good knowledge of supported courses will be an advantage.
- Good knowledge of training administration systems will be an advantage
- Good knowledge of Power Apps, Power Automate will be an advantage
Please note that working location is at Bras Basah/SingPost
