COMPANY DESCRIPTION
MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.
Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.
MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.
These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.
RESPONSIBILITIES
This role requires someone who is highly organised and detail-oriented, with strong administrative skills and numerical aptitude. Able to manage high volumes of tasks, prepare reports, and handle multiple priorities effectively in a fast-paced environment within the business unit.
Customer and Sales Support
- Handle and respond promptly to large volumes of incoming emails, phone calls, and eShop orders, customer enquiries, feedback, and requests professionally.
- Process and track eShop sales orders from placement to delivery.
- Prepare, issue and/or submit invoices.
- Follow up on outstanding payments and follow up on account receivables
- Prepare reports of daily, weekly, and monthly sales numbers and analysis.
- Submit quotations and proposals via Tenderboard or other procurement portals.etc
Website Management
- Update the SE website with new product listings, promotions, and stock availability.
Production & Vendor Coordination
- Liaise with production centres to align schedules and confirm order details.
- Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
- Communicate with the regional hubs and other departments, and partners on operational matters.
Marketing & Sales Support
- Assist in preparing marketing materials and simple campaigns for product launches including photo-taking.
- Conduct basic market research to identify customer needs and trends.
- Support Supported Employment partners with order fulfilment processes, invoicing, and order creation.
Sales and Business Development
- Explore new business opportunities through calls, networking, or social media.
- Build and maintain good customer relationships.
QUALIFICATIONS- Diploma in Business Administration or equivalent and above from a recognised institution
OTHER INFORMATION- Min 2 years of experience in sales and business support roles
- Strong communication and interpersonal skills, with proficiency in written and spoken English and a second language
- Highly organised, detail-oriented, and proactive, with the ability to work independently with minimal supervision
- Proficient in CRM systems (e.g. NetSuite, Salesforce, WordPress), Microsoft Office, and online meeting tools (Teams, Zoom, Google Meet)
- Knowledge of design tools (e.g. Canva, Adobe) and digital platforms will be an advantage
Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD
