Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures
Ensure reserves are updated in a timely and realistic manner
Identify and manage any potential fraudulent claim effectively
Handle phone and email enquiries and attend to walk-in customers/claimants
Liaise with internal and external stakeholders, service providers and intermediaries
Mentor administration assistants in their support role
Review and streamline work processes to improve operational efficiency and cost-effectiveness
Ensure all recovery claims are pursued and followed-up periodically to ensure resolution
Conduct periodic active file review
Any other duty or assignment as and when instructed by the superior.
Requirements:
Minimum qualification of Diploma or Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent
At least 2 years (Executive) / 5 years (Senior Executive) of motor insurance claims assessment experience
Possesses good analytical, problem-solving and negotiation skills
Meticulous and attention to details
Positive working attitude and mind-set
Possess good interpersonal and communications skills
Able to multi-task, is a team player conscientious, tactful, customer-focused and willingness to learn new skills.
