[What the role is]
We are looking for an operationally-strong and service-oriented individual to join the Mandai Operations Department (MAOD), which oversees the operations and maintenance of NEA's portfolio of memorial facilities. You will provide end-to-end facilities management across Mandai Complex, Yishun Columbarium and Kranji State Cemetery, and play a key role in delivering dignified, high-quality after-death care services to the public.
[What you will be working on]
You Will Be Responsible For The Following
- Oversee the daily operations of the facility and installations, including building systems and services, landscaping, pest control, and conservancy.
- Ensure the proper functioning of all Mechanical & Electrical (M&E) systems, including plumbing, Heating, Ventilation, and Air Conditioning (HVAC), lighting, and fire protection systems.
- Carry out daily site inspections across the facilities to monitor cleanliness, maintenance standards, and overall site conditions, and follow up promptly on any defects/gaps identified.
- Supervise a team of facilities, landscaping, pest control, conservancy and other outsourced contractors to ensure works are carried out satisfactorily in accordance with contract requirements.
- Plan and coordinate preventive and corrective maintenance works in accordance with contract requirements.
- Monitor maintenance schedules and ensure timely completion of all works.
- Plan and carry out procurement of office equipment, supplies, stationery, and other operational items.
- Perform administrative duties, including processing invoices for payment, managing copier rental contracts, tracking paper usage, and coordinating the provision of uniforms.
- Handle and manage feedback, including investigation and follow-up actions.
- Ensure compliance with regulatory requirements and maintain safety standards within the facilities.
- Respond to and investigate any building-related incidents and coordinate with relevant authorities and internal stakeholders, including after office hours.
- Participate in major events such as Qing Ming Festivals, scheduled fire emergency exercises, annual shutdown servicing and any other organisational level events, including on weekends and Public Holidays.
- Perform any other duties as assigned by the supervisor.
[What we are looking for]
Requirements
- At least 3 years of relevant experience in Facilities/Estate Management or Engineering.
- Proficient in Microsoft Office Applications.
- Good problem-solving, writing & communication skills.
- Mature, tactful, independent, committed and resourceful.
- Ability to interact and foster teamwork.
- Willing to work in after-life care service environment.
- Ability and willing to work on weekends and public holidays.
