In this role, we are looking for a detail-oriented and proactive Sales Process & Systems Analyst to support the end-to-end sales process. This role involves managing pre-sales activities, processing customer orders, coordinating with internal laboratories and stakeholders, and ensuring timely billing and customer satisfaction.
Sales Data Integration & System Setup
- Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
- Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.
Dashboard Development & Performance Tracking
- Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
- Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.
AI-Driven Sales Process Automation
- Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
- Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.
Data Analysis & Process Optimization
- Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.
- Present actionable insights to sales leadership for productivity and revenue growth.
Project Management & Continuous Improvement
- Gather user feedback and monitor system usage to identify areas for improvement.
- Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
- Conduct training and support sessions for sales teams on new tools and processes.
- Manage operational projects to ensure timely billing and customer satisfaction.
Key Requirements
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or related field.
- At least 5 years in business systems, sales operations, or CRM/data analytics.
- Proven experience in automation and AI integration across platforms such as SAP, CRM, StoriX, and PS Explorer, using tools like Power Automate, Azure AI, UiPath, and Python.
- Strong skills in data modeling, visualization, and security, with advanced proficiency in Power BI and experience with Tableau.
- Background in regulated industries (certification, testing, inspection, manufacturing) is a strong plus.
- Strong analytical mindset with problem-solving orientation.
- Excellent communication and cross-functional collaboration skills.
- High level of organizational skills and ability to manage multiple priorities.
- A passion for technology and a drive to improve processes.
