This role within Product Service Division in Singapore is crucial to strengthen our operational capabilities and improve the overall customer experience. The Sales Support Executive plays a pivotal role in managing the day-to-day execution of sales support activities, including project costing, quotations, order processing, contract review, and project coordination, while ensuring effective communication between sales, service lines, and customers.
This is a mid-level individual contributor role designed for someone with strong experience in sales operations or project coordination, looking to take ownership of processes and help drive efficiency and service quality within Product Service Division.
- Prepare and manage project costings and customer quotations, ensuring accuracy and alignment with internal pricing and margin guidelines.
- Handle order processing and contract review activities, ensuring smooth transition from sales to execution and compliance with internal procedures.
- Coordinate cross-functionally with Product Service Business Lines (ENE/IEP/Hardline) and Service Lines in Singapore to align on project execution, timelines, and deliverables.
- Support the project management process post-order confirmation by tracking progress, flagging delays, and ensuring timely communication with stakeholders.
- Identify and propose improvements in tools, templates, or workflows that can enhance turnaround time and service delivery.
Key Requirements
- Education: Diploma/ Bachelor's degree in any Engineering/Business discipline
- Experience: At least 2 years of sales administrative experience
- Familiarity with CRM systems for planning, reporting, and forecasting.
- Knowledge of MS Word, Excel and PowerPoint
- Meticulous and proactive individual who possesses abilities in planning, following up, organising and administrative skills
- Tactful, and service oriented, with a good ability to establish positive relationships with clients.
