Support Corporate SME + Enterprise Sales Teams in day-to-day administrative tasks.
Providing customer service by managing enquiries from internal and external mailboxes.
Calling prospect trainees to submit course registrations.
Help troubleshoot problems with customers registrations, customer accounts and billing issues.
Supporting Finance and Sales Team to chase on corporates outstanding payments.
Corporate registration of courses and send confirmation letter to companies.
Checking of registration forms for courses before registration.
Invoice billing to company. Manual billing for exam fee / transfer fee and generate credit note to cancel invoice and refund.
Transfer trainees for rescheduled course dates, replacements, and cancellation requests from trainees.
Update of trainee details in Training Management System.
Prepares and sends scheduled and/or ad-hoc post-reg reports/requests to customers.
To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties including but not limited to the tasks mentioned above.
