This role offers an exciting opportunity to support Manulife's mission of building a strong, trusted advisory force through a smooth and compliant onboarding experience for Financial Advisors (FA Division). As an Executive in Recruitment Onboarding, you will play a key role in administering recruitment processes, conducting Fit and Proper checks, coordinating with cross‑functional teams, and ensuring high data accuracy across multiple systems. You will also contribute to process improvements by supporting basic template creation, AI‑assisted workflows, and identifying areas for operational efficiency. This role provides strong exposure to business stakeholders and hands‑on involvement in regulatory, system, and operational responsibilities.
Position Responsibilities
- Support agency recruitment and licensing processes, ensuring Fit and Proper criteria are met
- Conduct due diligence checks and document clear, structured case notes
- Develop templates, process documents, and AI‑assisted workflows to streamline team operations
- Identify repetitive or manual tasks and recommend automation or efficiency solutions
- Collate manpower and campaign data for management reporting and strategic planning
- Collaborate with stakeholders on onboarding matters
- Support business and regulatory audits, ensuring readiness and documentation accuracy
- Provide user story requirements for system enhancements and perform UAT
- Work across multiple systems and ensure high standards of data accuracy
Required Qualifications
- 2–4 years of experience in the life insurance industry
- Familiarity with recruitment onboarding processes and regulatory requirements
- Proficiency in Excel functions (PivotTables, VLOOKUP/XLOOKUP, data cleaning)
- Ability to write clear, structured, and compliant documentation or case notes
- Experience using AI tools to summarise content, process information, or prepare drafts
- Strong communication, stakeholder‑management, and problem‑solving skills
- Ability to work independently in a fast‑paced environment and meet deadlines
- Comfort working with multiple systems and high attention to data accuracy
- Strong team player with the ability to build rapport across functions
When you join our team
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
Working Arrangement
Hybrid
