Executive - Programme & Services

Department: Programme & Services

Reporting to: Head - Programme & Services

Job Purpose: To work closely with Management to look into the welfare of the residents. Manage 1. 24 hrs helpline 2. counselling cases 3. Events

Planning and oversee the production of collaterals

Perform Public Relation (PR) activities

Liaise with GCC on promotional / marketing/production matters

Liaise with external agencies to conduct welfare related training for workers

and staff under KOM

Provide counseling, feedback management, crisis helpline service and engagement to staff, direct and sub-contractor workers under KOM in consultation

Update and coordinate with the respective BU HRD on staff, direct and subcontractor worker related matters

Assist HEAD with all external agency collaborations

Manage and document all client profiles and casework

Manage document control for welfare services department

Conduct of BU HR Dormitory Visits & Unit inspections

Plan and conduct events on weekends and public holidays

Counseling & Welfare

. Man 24-hr emergency helpline on rotation basis

. Screen counseling requests and appointments to assess need for counseling

support and service

. Provide one-to-one first-level counseling service for distressed residents

. Organize and conduct support groups for residents

. Liaise and follow-up with Unit Leaders to render emotional help and support

to residents

. Manage and document all client profiles and casework

. Coordinate counseling referral program (i.e. second-level counseling support)

with external specialized counseling centers / psychiatric hospitals

. Plan and conduct in-house mental & emotional development training /

workshops to residents and staff

. Train Unit Leaders on skills and techniques to identify and spot distressed

residents

. Liaise and coordinate with VWO/NGO on external counseling training for

residents and staff

. Participate in counseling supervision program to ensure continuous

improvement in value of counseling service delivery to our residents

. Update and coordinate with the respective shipyards HRD on all personnel

(resident) matters

. Conducting of dormitory visits in residents unit

Administrative Matters

. Any other administrative tasks to support operational departments

Events Management

. Plan, coordinate and execute all social and sporting events for Keppel

Housing residents and staff

. Conduct surveys to gather residents and staff activity preference

. Liaise with external parties / agencies (e.g. KRC, MOM, SPF) on event planning

and execution

. Organize Publicity for all Events & Activities

. Conduct resident satisfaction surveys

. Liaise with site and/or respective departments in event planning and

preparation

. Preparation proposals and post-event reports

. Able to formulate risk assessments in consultation with DH/other depts

. Source and liaise with suppliers /vendors

. Prepare and ensure risk assessment for all events

. Post-event review and debrief

. Provide guidance for Events Committee

. Support SEE in Residents Ambassador Group and consumer research

. Regularly update the events notice board

. Manage events inventory and storeroom management

. Handle the payment for gym instructor

. In-charge of procurement process for the event logistics

. Administrative work for the event (documentation & record)

. Able to commit on Sunday and Public Holidays for events

. Any other job specified by Department Head