Responsibilities
This temporary role is essential in supporting post go-live operations to enhance overall user experience, ensure smooth adoption of the system, and provide timely assistance to SOCIs across the university.
- Update and maintain Ariba user guides to ensure accuracy and relevance.
- Refresh Ariba Frequently Asked Questions guide regularly to keep information current.
- Consolidate, review, and interpret user queries to support continuous improvement of self-help materials.
- Support the team with administrative and operational duties as needed.
- Other duties as assigned.
Qualifications
- Diploma and above.
- Strong writing skills and the ability to communicate clearly.
- Attention to detail with good organizational abilities.
- Ability to work independently with minimal supervision, as well as collaboratively within a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with Ariba modules (Snap Buying, Sourcing, Contract Workspace, Supplier Lifecycle Management, Supplier Performance Management) will be an advantage.
- Experience in drafting training documentations will be an advantage.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
