Executive, Order Fulfilment

Job Description

• Execute day-to-day tasks include processing daily orders and generation of waybills for online orders

• Provide administrative and operational support to E-commerce team for daily fulfilment tasks (including hands-on pick/packing in warehouse during peak days)

• Track and monitor status of parcels and flag out exceptional delays for follow up with last mile provider

• Liaise with last mile provider to investigate lost / missing parcels and request for compensation, if needed

• Co-ordinates After Sales Service of equipment from customers with Servicing Dept

• Work with Marketing Team to co-ordinate collection of products arising from Product Feedback and shipping of products for replacement

• Provide logistical support for shipment of products required for overseas events

• Verify the accuracy of billing by last mile provider before submission to Finance

• Verify the accuracy of products packed/shipped daily for inter-co billing

• Generate Monthly Reports for Manager

• Co-ordinates with Marketing Team on voided orders and prepare Credit Note for submission to Finance

• Perform orders posting, filing and scan Delivery Orders to Business Central (BC)

• Participate in sustainability initiatives and encourage eco-friendly practices across the team

• Assist with audits and reviews of environmental practices to ensure compliance and continual improvement.

• May perform other duties as assigned and to work beyond official working hours as and when required

Job Requirements

• Diploma or Degree in Logistics, Supply Chain Management, or a related field

• 1-2 years of relevant experience in order processing, logistics, or supply chain operations

• Familiarity with Navision / Dynamics 365 Business Central or similar ERP systems is preferred

• Proficient in inventory management, including inbound and outbound operations

• Prior experience or knowledge in Small Package or Freight Forwarding (Air or Ocean Freight) services is an advantage

• Strong interpersonal and communication skills, with solid critical thinking and problem-solving abilities

• Able to multitask effectively and adapt to shifting priorities in a fast-paced environment

• Proactive, adaptable, and able to work independently with minimal supervision

• Detail-oriented, responsible, and committed to delivering high-quality work

• A collaborative team player with a positive attitude