Executive Operation (Aftersales)

Job Description:

• Act as the main point of contact for customers regarding aftersales services (repairs, servicing, warranty, etc)

• Coordinate with workshop team to schedule service appointments and ensure timely completion of jobs

• Follow up with customers on service status, feedback, and satisfaction levels

• Handle customer enquiries, complaints, and provide appropriate solutions

• Support warranty claims processing and liaise with manufacturers/principals

• Prepare service quotations, invoice, and ensure proper documentation

• Work closely with parts department to ensure availability of required components

• Monitor and track service records and maintenance history of vehicles

• Promote aftersales services, service packages, and campaigns to customers

• Ensure compliance with company policies and service standards
  

  Requirements:

• Diploma or equivalent in Automotive Engineering, Business, or related field
• Prior experience in automotive aftersales, service advisory, or workshop coordination preferred
• Good knowledge of automotive systems and servicing processes
• Strong communication and interpersonal skills
• Customer-oriented with problem-solving ability
• Able to work in a fast-paced environment and handle multiple tasks